Delete Your Account
We're sorry to see you go
⚠️ Account deletion is permanent and cannot be undone. All child accounts linked to your parent account will also be deleted.
ℹ️ In-app account deletion is coming in a future update. Currently, please request deletion via email using the steps below.
How to Request Account Deletion
Send an email to our support team with your registered phone number. We will process your request within 7 business days and send a confirmation email.
- Compose an email to support@finsl.co
- Use subject line: "Delete My Finsl Account"
- Include your registered phone number with country code (+91)
- Our team verifies your identity and processes the deletion
- You receive a confirmation email within 7 business days
What data is deleted
- ✅ Your parent profile and name
- ✅ All child accounts linked to your account
- ✅ Profile photos
- ✅ Wallet balance records
- ✅ Chore and routine history
- ✅ Push notification tokens
- ✅ All personal data within 30 days
What data is retained
Transaction records are retained for up to 7 years as required by Indian financial regulations (The Information Technology Act, 2000). This data is anonymised where possible and is never used for marketing or shared with third parties.
Delete specific data only
If you want to delete only specific data — such as a child account, profile photo, or transaction history — without deleting your full account, email us at support@finsl.co and specify exactly what you would like removed. We will process partial deletion requests within 7 business days.